SKM in SME Administration Support Services


Programme Module

An SKM SME certificate is a business related course that provides you a study pathway towards a diploma in Business Management. It allows you to develop a broad understanding of business organisations and how business works which includes markets, customers, operations, communication, information technology, accounting, finance, and business policy and strategy. Having completed the course, as you progress further to diploma or degree level of studies, you will know better which business specialization best suit you.







Programme Structure

Office Reception and Telephone Handling

  • Analyse Office Reception & Telephone Handling Concept and Requirements
  • Plan Office Reception and Telephone Handling Activities
  • Perform Office Reception Activities
  • Perform Telephone Calls Handling Activities
  • Perform Office Reception & Telephone Handling Activities Performance Evaluation
  • Prepare Office Reception & Telephone Handling Activities Report

Housekeeping Support Services

  • Perform Housekeeping Planning Survey
  • Perform Housekeeping Activities Planning
  • Perform Housekeeping Activities Resources Allocation
  • Monitor Housekeeping Activities
  • Prepare Housekeeping Contract Implementation Monitoring Requirements
  • Monitor Housekeeping Contract Implementation
  • Perform Housekeeping Activities Performance Evaluation
  • Perform Housekeeping Report Preparation

Information Technology and Data Processing Support Services

  • Perform Electronic Documents Preparation
  • Perform Data Sourcing and Entry Activities
  • Operate Electronic Filing System
  • Perform Computer Systems Installation and Maintenance

Secretarial Functions

  • Perform Office Communication Function
  • Perform Confidential Documentation
  • Perform Meeting Arrangement
  • Perform Statutory Affairs Compliances
  • Perform Official Diary Monitoring

Human Resource Support Services

  • Perform Employment Support Service Activities
  • Perform Foreign Employment Support Service Activities
  • Perform Training Support Service Activities
  • Perform Human Resource Filing Systems Implementation
  • Perform Communication Support Service Activities

SME Account Support Services

  • Perform Book keeping Activities
  • Perform Revenue Collection Support Services
  • Perform Fixed asset Administration Support Services

Sales Services

  • Analyse Sales Activities Instruction
  • Prepare Sales Activities Requirements
  • Perform Sales Activities Planning
  • Perform Sales Activities
  • Perform After Sales Services Arrangement
  • Perform Sales Activities Evaluation
  • Perform Periodical Sales Record Documentation

Entry Requirements

  • Malaysian
  • 16 years old & above (with or without SPM)

Study Mode

  • Weekdays

Financial Options

  • PTPK Loan
  • EPF Withdrawal
  • Installment Payment

Career Path

This SKM programme can assist you in the following careers:

  • Project Manager
  • HR Executive
  • Business Development Executive
  • Public Relations Executive
  • Marketing Executive

Contact Us

We’d love to provide information about furthering your education